Delivery: UPS, ROYAL MAIL or PARCELFORCE EXPRESS
Delivery to mainland UK not highlands and islands is by carriers, insured and signed for. Offshore/highlands may be sent by parcel.
Discounted prices are classed as trade - please see our terms and conditions below (also linked from home page). Briefly: trade orders are supplied on the basis that you know exactly what you are buying, and there is no 7 day "change your mind" money back promise under the sale of goods act (which applies to retail sales only). We cannot return to stock items made to customers specification, so please chack your measurements. Online Price calculation pages for use on the understanding that all prices given are e&oe (errors and omissions excepted)
Your order, if accepted by us, should be shipped in a reasonable time as per the guideline despatch times shown on our web site in working days. (We aim to deal with your order promptly 1-4 working days is an average guideline for popular items kept in stock, 10 packs of mounts, standard designs, and custom cut mounts (not trade/volume orders). we try to keep stocks of all regular lines to meet day to day retail orders, special colours etc may take longer, and we have no control over distribution before stock or specially ordered items for customers reach us, although we do use suppliers with good reliability).
Trade and volume (bulk) orders - allow up to 7 extra working days
When you receive a receipt for an online payment or make a card transaction, this is only the first stage of us processing your order, processing the payment does not mean we have yet accepted the order. (Why is this? ... As a great deal of our customers orders are custom made in custom sizes, colours, and with other unpredictable variables in cutting, capabilities of the machinery etc, we have to define acceptance of your order as the point where we are sure we can successfully fulfil and deliver your order to you, so your order is "accepted" when it reaches the stage where we have cut/made it. This definition of accepting your order is a legal requirement as we have to specify a clear point at which your order has been accepted. We reserve the right to cancel any order if we are unable to process it to completion for any reason (deliver it to you).
All items advertised or offered for sale are on the understanding of the term "e&oe" (errors and omissions excepted) - this simply means that if we have made a genuine mistake, or there are problems out of our control etc, we have not intended to mislead or misrepresent any product and we are not obliged to accept your order in these circumstances. Mistakes do happen, particularly with web-site code, changes in server-side operations, upgrades to host servers, even spelling or typing mistakes. If any errors are reported or discovered we do promise to correct them as soon as reasonably possible and give you the opportunity to re-order. Similarly if you make a mistake in ordering, we are always pleased to amend, refund or cancel your order without obligation - see elsewhere)