Please note - this is to place orders if you know the item you want and or is listed as "available by phone" or if you have an email invoice for an order already confirmed.  If your order is straightforward - for example a website item in a different size, colour or aperture size, a repeat order, or a custom frame we can also take your order by phone.

Please have your card ready before calling to place an order

we will need

• your card details

• delivery address

• Your telephone number in case of any queries

• Items you want to order

 we may take your number and call you back at very busy times.

EU and EEA Customers please check delivery times and delivery charge before ordering!

Moonshine Framing

01736   330887

10am to 5pm Monday to Friday

Our business premises, shop, workshops and postal address:  1 High Street Penzance Cornwall TR18 2SX

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Notes

All customers orders are placed on the workshop job lists as they come in. We value all our customers equally. As members of the Fine Art Trade Guild we treat all our customers according to the codes of practice and customer care expected.

when you call we will try and deal with your order as quickly as possible. For telephone orders we have listed only items in stock or which can be made immediately for prompt delivery. Please allow 1-3 working days for mounts, 1-7 working days for frames.

privacy and security:  we do not store any credit card details. we do not share your telephone number, email address any personal details or billing address with third parties except the delivery agents (carriers). All card transactions are by secure electronic terminal and the transaction is processed while you are on the telephone or present at the shop counter. A written record is kept of your delivery address and postcode in the event of any delivery problems.

Delivery:

Depending on your location we will use: ANC next-day carriers (UK Mainland excluding highlands) some locations will be serviced by Amtrak®, City Link® or Royal Mail domestic service (Highlands and Islands) some Highland and Island deliveries can take an extra day depending on your local services.

Smaller UK orders are sent by Royal Mail standard or Royal Mail parcels with proof of sending always obtained.

THERE IS NO MINIMUM ORDER

Postage and Packing - from August the Royal Mail have changed their rates for larger items- our P&P will be 3.95 per total order, and we will be sending most orders over £25 by next working day carriers insetad of by post to UK mainland England and Wales and some parts of Scotland - Northern Ireland, Highlands and Islands other areas may be sent by post or other carrier -  Orders shipped to