home > Customer Testimonials, feedback and comments
Just opened my wonderfully well-wrapped frame and wanted to say how pleased I am. The frame is perfect, the packaging incredible (best I've ever seen); all in all, a great experience. Found you totally by chance, but will definitely use you again. Great job!
Moonshine Framing is efficient and produce high quality frames, exactly to your specifications. I recently received a frame that had been slightly damaged in transit and the company provided a new frame within days. Excellent customer service. I cannot recommend this company enough! I will be definitely using them again.
Superb service. I feel I could order again from this seller with complete confidence
Many thanks for my order. The mounts are perfect and I am very impressed with your quick service.
My order arrived this morning in perfect condition. The product itself - perfect - just what I'd asked for. The phone conversation to place the order - perfect - courteous, efficient, helpful and knowledgeable response. I shall certainly be back.
Have placed several orders for custom mount frames - good quality and value items and speedy service. When an item arrived slightly damaged recently, a replacement was sent very quickly, thank you. Highly recommended. I'd like to take this opportunity to say thank you so much for the spectacular custom-mounts, service, and delivery time. What can I say apart from... awesomeness! You have a new regular customer...
The mounts I ordered a week or so back were, again, fantastic. Each one of them perfect. Thanks again.
Ordering process is straightforward. Service, response/communications are excellent. Excellent value for money. Speed of turnaround impressive. Will definitely be back again
Hi There , the mounts we ordered arrived today and we have just mounted our pictures and framed them . The mounts were perfect and look superb . Fast delivery and a great service
Another delivery of excellent, well made and really lovely frames. Despite being at the other end of the country from me, delivery is free* and fast I can heartily recommend this great little company and will be buying from them over and over again! [*over £125 =free delivery]
Wanted to let you know that the three frames arrived safely in Dublin, and I am DELIGHTED! Please pass on my thanks to the team!
I placed an order via
your website yesterday for a custom made A3 size mount with
6 cut-outs in. As with all ordering over the Internet I was
a little cautious with what I would get and when I'd get it,
but the postman knocked my door this morning at 7.30am with
a parcel from you. Once opened, I found my
order, made to perfection and to the highest standard. It is
perfect for what I want it for and I'm very pleased indeed
with the easy ordering process, very fast delivery delivery
and great quality too, so expect a few more orders from me
in the near future!
I just wanted to thank you for your fantastic service once again. This is the second time I have used you, and the mount is sent out straight away, perfectly packaged and always exactly what I wanted. Your service is excellent and that is such a rarity in this day and age! Keep up the good work, and I won’t hesitate to recommend you to all my friends and family
We have just received our mounts and just wanted to drop you a line to say thank you for the excellent service, the quality of the mounts exceeded our expectations.
I just wanted to say another big thank you for getting my recent order out so quickly and keeping me informed of it's progress. I have used Moonshine framing several times now and each time your service has been second to none. Thank you.
Very impressed with this seller. Mounts were great value and great quality. The packaging was very secure and the mounts arrived in A1 condition
Just to say, mounts arrived this morning, as last time delighted with the quality and packaging, just to say thank you, for such good service
"Excellently packed item, quickly delivered - buy with confidence"
You guys are THE BEST! You have a customer for life here! Hoping to sell a lot more screen-prints and drawings this year. THANK YOU to all.
"Was delivered on time and in good condition. It also came with a pen as an added bonus which was good. It was a gift for a work colleague who is an avid photographer and thoroughly delighted with it."
"Speedy service and robust packaging. A professional touch was that the frames were supplied with a small amount of mounting tape. "
Amazing service, so helpful on the phone and my frames were here two days later, thank you very much
Lovely frame delivered this morning. It is perfect - exactly what we were hoping for. Thank you
I remain inordinately fond of your Driftwood range, and the service you provide is excellent.
courtesy of Amanda Bates
"Excellent seller, high quality product, very happy customer"
Amazing service - urgently ordered mounts Wednesday 4.45pm arrived 10.30am Friday - thank you
Hi there. Received your order today and just wanted to say thank you so much. Lovely quality, just as ordered, very quick service and so well packaged. The little extras such as tape also much appreciated. I will definitely be using you again and will be recommending you to anyone who will listen! Have a great day, you've made mine that little bit better!
Thank you for a great service. I have ordered mounts from you before, and I will definitely be back. A+
"Product arrived the next day, much earlier than expected, well packaged and mounts are of excellent quality nice thick card and exactly as described."
I ordered my frame at
the beginning of the week. This was the first time I used
your service and I must say I am extremely happy with it.
You delivered VERY quickly and it was well packaged. The
frame itself is EXCELLENT.
The mount arrived safely on Saturday morning. Very pleased with quality and super fast manufacture/delivery. A big thank you to all concerned.
Wow!! One of the best customer service experiences ever! Order here intact, well wrapped-perfect!
If only everything in life was so simple!
Many many thanks
Thank you very much for
supplying the custom made mount I ordered so promptly. It was very
well wrapped and included some mounting tape which was a nice touch.
Thank you for the picture frame
we recently ordered from yourselves. It was exactly as ordered and
fitted our picture exactly. Picture frame arrived quickly and was
extremely well packaged. All in all an excellent transaction. Would
not hesitate to use your company again.
Many thanks for your great service. Our print is now framed and up on the wall & looks superb. The frame is better than we expected match-wise to our existing frames & without a shadow of a doubt we would not hesitate to buy from you again & recommend you to our friends & family
I have purchased picture mounts from this company twice now and all my picture mounts arrived on time, I only deal with companies that are reliable and that sell good products...
Mounts & backings arrived in perfect condition. They are beautiful quality. Many thanksI just wanted to say how good I found your products and services. I required a rather varied number of mounts, some standard sizes, some custom, some with multi apertures and all of varying colours and textures. I found ordering online really quite straightforward and liked the fact that I could order some mounts in inches and some in millimetres or centimetres depending upon the frame I was using. I received my order really quickly and was pleased to see that you had used your initiative and sent me a substitute colour for a mount where you didn't have the colour in stock. I then discovered that one of the mounts was not the right size and phoned you on the number provided, you responded really positively and I received the replacement mount on the next working day. I will definitely use your services again and would highly recommend you others.
Excellent delivery time and very good quality mounts - very pleased with purchase
Great service. Very quick delivery. Just what I need for framing my small pictures :)
Item arrived on the 10th, estimated delivery was 12-16th so I was well chuffed! As for packing it took me about 10 minutes to actually get into the item so 10/10 for robust packaging!! I had thought the p+p was a little expensive but when you get a service like this it was well worth it. Thanks :)
Last Thursday I ordered 40 mounts, back boards and envelopes and I would just like to say thank you (to Suzie in particular) for organizing their speedy delivery. They arrived on Friday, the private view was on Saturday. The mounts made a great finish to the prints and sold so well that I may have to order some more very shortly. Thank you!
"very happy with service packaging and quality personal touch like adding things you will need to help with project - great company"
I recently ordered a custom 6x mount and frame from yourselves.
It came yesterday ahead of when you said it would and it was
Mount arrived today, speedy
service and very well packaged. Already framed up and looks a real
treat, thrilled to bits.
The mounts that I ordered
arrived today and, as usual, they are perfectly cut, incredibly well
packed and a such a bargain to boot! Plus I am sure that you
are not in Cornwall at all but actually at the end of my road as
your delivery is always at lightning speed!
Thanks so much!
Very impressed with the ease of
online ordering, the quality of the custom picture mounts and the
Thanks for the picture mounts I ordered on line. They look fabulous - really pleased with them. Prompt and professional service. Colour was as I expected according to the colour choices available. Excellent value for money. Also the way they were prepared for posting was good and package arrived safely. I am very pleased with the service and I would recommend your company to anyone.
Exceptional service- highly quality mounts. Postage remarkably swift. Thank you
Dear Picture-framers, just a
note to say how pleased I was with the mount you sent last week. It
was exactly as requested, excellent quality, value for money, very
well packaged and speedily delivered. All in all an excellent
Brilliant ! We ordered over the telephone. It came by post within a day or so. It fitted perfectly from the measurements we supplied. We could not be more pleased with your service. Thank you.
As you have been so very helpful in placing this order and gone beyond the call of duty to ensure that i get this in time, I thought you may like to know that it arrived yesterday and it survived the journey, it took me about half an hour to mount the print and it looks stunning with the brilliant frame and special glass, it looks very classy indeed. I really appreciated your help, and with all the possibilities of something going wrong, nothing actually did and the end result was nothing short of spectacular....
Fast efficient service. High quality merchandise. Thank You
Dear Moonshine Framing - thanks so much for sending the mount I ordered so promptly and in great condition. It looks great - I was thrilled that it so unexpectedly turned up so soon
The packaging on these mounts was exceptionally good, no chance that they could get damaged in transit, brilliant service, I will certainly use you again.
Photo FA cup winners Copyright. Dave Salisbury
Thanks for the exceptionally prompt delivery of the picture mounts that I ordered .... packaged perfectly they survived the postal service and arrived the next day!
Excellent and extremely well wrapped!
Many thanks for my
order received today. The mounts were very well packed and were
undamaged. The sizes were as specified and were spot on.
Delighted with the mounts - thank you!
Hi, just wanted to say thank you very much for a remarkable service and excellent communication throughout my purchase, it was a pleasure dealing with you, I received my package Saturday, thank you, I will certainly recommend you to friends/ family Thanks again
Just wanted to say a massive thank you for your last efforts with my horse charcoal sketch 'Strength' which you very kindly sent up to London for me in its beautiful black frame. It has just sold at the Society of Equestrian Artists exhibition up in the Mall Galleries
I am really impressed with your service. As well as ordering a single window custom size mount, I also sent a diagram for a mount with multiple different sized windows & thought you might ring to say it couldn't be done. But you did it beautifully, and managed to send it within two days as it was urgent. Excellent packaging, mounting tape - but a very reasonable cost. Thank you.
I am overwhelmed by
how brilliant and speedy your service was. Got my frame today and I
love it. Thanks once again for being brilliant!
Just picked up mounts-
arrived safely. Excellent service and mounts are fantastic.
I ordered several different sizes of the special offer savers packs and was really pleased with the quality of the product. The delivery took just 3 days and there was no problems when delivering to a different address. I thought the service was brilliant, really efficient and I felt like I wasn't dealing with a faceless organisation. I really got the impression that the people processing my order had gone out of their way to make sure I had exactly what I wanted, complete with a hand written note explaining what they had done. I will definitely be using Moonshine Framing again and wouldn't hesitate in recommending them to friends. A big thank you!!
Thanks for the picture mounts I ordered on line. They look fabulous - really pleased with them. Prompt and professional service. Colour was as I had expected according to the colour choices available. Excellent value for money. Also the way they were prepared for posting was good and package arrived safely. Basically I was pleased with the service and I would recommend your company.
The mounts that I
ordered a few days ago have arrived safely in the middle of rural
France. I am absolutely delighted with them and will spread the word
about your excellent product at my weekly art class!
I just wanted to say
thanks for the second set of mounts which you sent to me last week.
(the ones with the black bevel). They're perfectly sized and look
fantastic. I appreciate the good service.
They’re excellent! Just what I wanted :) Thank you.
Thank you very much
for the prompt delivery of my order. The items arrived quickly and
I received my order yesterday. Just wanted to thank you for such an excellent, prompt service. Mounts are perfect. Many thanks.
Just to say a really big Thank You for the made to measure display frame I received yesterday. I only ordered it on Friday so didn't expect it to arrive so promptly. Excellent quality and packaged extremely well, I'm really pleased with it , Thank You!
I just want to thank you for the good service you gave me. The parcel arrived today.
"Item was delivered extremely quickly, was very well packaged (in fact it took me while to get in to it all) so everything was in perfect condition and the price is great -many thanks!"
I just want to say how impressed I have been with your products, service, helpfulness and politeness. I received the mounts yesterday in good time.
"fantastic in every way"
Just to let you know the frames arrived yesterday. They are perfect! Thank you very much for the quick turn around and good service. I'll definitely recommend you to my friends.
I ordered 3 mounts on Thursday afternoon and it arrived Friday morning plus with extra mounts!!!. Great service!!! I will definitely order from Frames again
you. The mounts were wrapped very securely, excellent, and
were just what I hoped for and the special offer of 50
conservation/acid free mounts were in excellent condition. Sometime
special offers are not so good, but the mounts were lovely. All I
need now is to work out what size mount for an A4 picture frame –
>> (297 x 210mm
:) << - and
I’ll be well away ordering some more mounts and tapes - once I’ve
fathomed out the best type for sticking the backing board to a
frame. I am reading up on your info about tapes – great web site!
I ordered 9 mounts, they arrived well packed and very quickly. The service was excellent and I would use this company again. Good prices and they are a company to be highly recommended
Just to say that the mount arrived safely today. You've done a lovely job and I'm very impressed with the care and speed of service.
(photo copyright Mr J Davies)
I just want to
thank you so very much for the hard work you did in making my
long-kept ‘Will’s British Butterflies’ cigarette card collection
into a thing of beauty. I have been looking for ages for a way to
display them and when I found your site I hoped I had found it.
My dad ordered some
custom cut mounts for me and I just wanted to thank you for the the
incredible service. I needed them promptly and they were dispatched
the day after ordering so I got them in essentially the next working
day. I really am SO grateful and impressed, the mounts are
We bought 3 small,
cheap water colour sketches from a gallery and did not want to spend
a fortune on getting them framed. We bought Ikea frames that came
with mounts that fit one picture that was to be gift, but the other
2 were considerably larger than the apertures.
My order has just arrived and I wanted to let you know how impressed I am! I ordered a custom mount and it's absolutely fantastic! The mount has been very well cut and really has a professional look to it. The service was also superb, with a personal acknowledgement of my order and extremely fast delivery - plus it was packaged really well to ensure that the mount couldn't be damaged. I highly recommend Moonshine and I'll definitely be using them again. A massive thank you!
Many thanks for the
delivery of my frames, they came promptly and very well protected to
deal with the post system!
Thank-you so much, am so happy with my order!
Hi, I just wanted
to extend my thanks for the receipt of an order placed yesterday
which turned up in Portsmouth five minutes ago!
Just a brief note
to say thank you very much for my picture frame which arrived
"These are wonderful mounts, the quality is very good and the range of sizes and colours suit all my painting needs. The delivery was swift and the items were well wrapped and arrived safely and undamaged. Thank you for a great service."
Thank you very much for my recent order of mounts. I am very pleased with them and also your very speedy service...
I was delighted with the frame I just received from you, and with your company and the quality of service you provided. The website is excellent, too: packed with stuff, yet simple to navigate and use. I liked the frame so much, I couldn't resist buying another one!! I received my order today, and just wanted to say how pleased I was with the quality and value. I shall certainly return. Thank you very much.
I can't thank Moonshine enough for their incredible service. I've received a few orders now and they've always been delivered promptly and in mint condition, the most recent of which arrived less than 48 hours after I'd placed the order online. Thank you once again for being so ruddy marvellous!
"Very well packaged and arrived promptly - very happy thanks"
I have received my order. Many thanks for the extra items. Thank you too for the excellent packing. I have never seen a parcel so well packed. So of course it arrived safely. I will certainly use 'moonshine framing' again. Well done
Great selection of quality mounts, thanks!
Mount for one picture and complete frame for another arrived, perfect fit for my pictures. One very small problem I had was dealt with immediately, would definitely use you again. Many thanks
(Photo copyright FA Cup Travels)
Very happy with the quality and service you offer, and thanks for the hassle-free, prompt exchange, we're very pleased with your product and hope to make future purchases
Hi there, just to say that the frames look fantastic, you really did a good job.
Just wanted to say thanks for the speedy turnaround of the mounts I ordered on Monday. They arrived today. They are perfect and exactly as ordered. I spent 2 afternoons trying to cut my own with a small cutter I used in my college days, but they were far too small and fiddly for me and I wasted a lot of board (and energy). I'll definitely be calling on your services again.
(Photo Copyright Replay studio)
Thank you very much
for your quick and helpful service
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